Shipping & Returns
Shipping
Where do we deliver?
We deliver to the UK and internationally.
How much does it cost?
- Standard delivery to anywhere in the UK is £4.95 per order.
- Next Day Delivery is £12.95 per order.
- Outside the UK is is £19.95 per order.
You can also arrange collection in store free of charge.
How long does it take to process and post my order?
Standard Delivery
- Monday to Thursday - Orders received before 12pm are posted the same day.
- Monday to Thursday - Orders received after 12pm are posted the next working day.
- Friday, Saturday & Sunday - Orders are posted the following Monday unless placed before 12pm.
Standard Delivery parcels take up to 5 working days to arrive.
Next Day Delivery
- Monday to Friday - Orders received before 3pm are posted the same day.
- Saturday & Sunday - Orders are posted the following Monday.
Next Day Delivery parcels aim to deliver the next day. This is not a guaranteed service.
International Delivery
- Monday to Thursday - Orders received before 3pm are posted same day.
- Saturday & Sunday - Orders are posted the following Monday.
International parcels can take up to 14 working days for delivery and may incur taxes or duties at the country of destination.
What about backorders and partial orders?
We post out all in stock goods as soon as they become available unless you request us to hold back your order until a specific date. We only charge you for the goods we send, when we send them.
Returns & Exchanges
Hassle-free returns
In the event you need to return your purchase for any reason, simply complete the returns form provided and return it with your goods unworn and undamaged in the original packaging within 30 days of delivery. 14 Days for Sale Goods.
A pre-paid returns label is provided for returns made within the UK. You will need to obtain a free proof of posting receipt which should be kept until we have processed your refund. £3.95 will be deducted to cover the cost of the return when we process your refund. Regrettably, for returns made outside the UK the cost will depend on where you are returning your parcel from, how heavy it is and is borne by the customer.
Returns Home Collection Service
You can now arrange to have your return collected from your home by your postman on a day & time convenient to you at no extra cost. Just click here to arrange collection. UK only. You will need the pre-paid returns label provided.
Free Exchanges
All exchanges are processed with FREE postage, both ways. You can mark exchanges down on your returns form. Free exchanges excludes sale goods, purchases made outside the UK and already exchanged goods being returned.
Do I need to insure my return?
No, if you are using our hassle-free returns service then you do not need to take out extra insurance for your parcel. However, if you are returning your parcel outwith this service then adequate insurance should be taken in the unlikely event your parcel goes astray.
What happens if my return parcel goes astray?
If you used our returns service then we will need the proof of posting receipt in order to process your return. If you sent your parcel back by other means you will have to claim for your missing parcel on the insurance you took when sending your parcel back to us.
Can I return my purchase to your Fitting Studio?
Yes, returns are accepted in our Fitting Studio. Please bring your dispatch note with you when returning your item. If a refund is required it will be issued in the same form as your payment.