Our offices and warehouse remain open operating on normal business hours. The interior has been re-designed to enable full social distancing.
We've worked hard to make our Fitting Studio safe for customers and staff. However, we will ask customers to follow some guidelines to keep everyone as safe as possible.If you wish to visit our Fitting Studio please follow the steps laid out below:
We have been informed by Public Health England (PHE) that people receiving parcels are not at risk of contracting coronavirus.
From their experience with other coronaviruses they do not survive long on letters and parcels.
Royal Mail deliver our parcels and they have new procedures in place for the safety of you and their staff. They will now place the item by your door and knock. They will then step aside while you safely retrieve your parcel rather than leave it outside. For customers using the signed for service they will now take your name and enter it for you to reduce risks over handling of the datapads.
With things being so unpredictable we have increased our returns period to 100 days. We hope this will let you choose the best time
to go to your post office.
Please know that we will closely monitor this situation and act with the best interests of our customers in mind.